Service Writer

Job Description
Arkel Motors, located in new Windsor, NY and in business for over 50 years is an Authorized, Full-Service International
Dealer. We carry the complete line of New International Trucks, Tractors and Chassis. We are fully equipped to assist
you with any program or service line offered by International.

We also carry a full inventory of Used Trucks, Tractors and Chassis with a good selection of Classes. All of our Used
Trucks are put through our world-class Service Department and brought up to International Certified Standards.

Job Title: Service Writer/Advisor

Are you our next Service Writer/Advisor?
*Our Parts department is growing and hope you consider us your next career move.*

Accountabilities:
This position is responsible for the receipt and flow of all incoming work, communication with customers and constant
communication with all other internal departments.
Greet customers in a timely, friendly manner and obtain all specific vehicle / customer information required for proper
repairs, contacting customer and invoicing.
Write up customers’ vehicle issues and concerns or maintenance requirements accurately and clearly.
Obtain customer signature on the repair order and provide customer a copy of the repair order.
Must be able to understand, communicate, and evaluate all vendors and Int’l. Warranty guidelines, approval processes
and policies during the write up and repair process.
Establish customers’ method of payment, Purchase Order requirements and estimate requirements if needed at time of
write up.
Investigate progress of vehicle repairs and contact customer with status changes / promise time if required.
Explain completed work and charges to the customer.
Keep up to date on all warranty policies and product changes to maintain effectiveness in this role.
Requirements:

High degree of product and technical knowledge.
Must be a team player with a strong sense of commitment to the customer.
Must be self motivated and have good written and verbal communication skills.
Must conduct his / her self in a professional manner.
Microsoft programs and applications would be useful in this role.
Good organizational skills*

Desired Qualifications but not required:
Working knowledge of International and supplier / vendors warranty policies.
Possess valid Class A or B – Commercial Drivers License
The knowledge and understanding to communicate service maintenance requirements i.e. Oil change interval, axle lube
changes, required adjustments etc.

Job Type: Full-time

To apply email resume to careers@arkelmotors.com